Refund and Returns Policy
Thank you for choosing Wolf Claw Arcade. Please review our refund and return policy carefully before making any purchases or bookings.
Party Room & Party Service Bookings
- Cancellations made 5 or more days prior to the reserved event date are eligible for a full refund.
- Cancellations made within 5 days of the reserved event date will receive a 50% refund.
- No-shows or cancellations on the day of the event are non-refundable.
Blind Box Purchases
- All blind box sales are final once shipped. We do not accept returns or offer refunds on blind box items after shipment due to the nature of the product.
- If your item arrives damaged during shipping, please email us at support@wolfclawarcade.com within 4 hours of delivery with clear photos and videos of the damaged item and packaging.
- All shipments are insured, and we will assist you in filing a claim with the shipping carrier for compensation.
Token Purchases
- All token sales are final. We do not offer refunds for purchased tokens under any circumstances.
Authenticity Assurance
- All official and authentic merchandise will be clearly labeled as “authentic” on the product listing.
Policy Agreement
By completing your purchase or booking, you agree to the terms of this Refund and Returns Policy.
If you do not accept these terms, we kindly ask that you do not proceed with your purchase.